SUBSCRIPTION FAQS
Subscriptions are open from the 2nd to the end of the month to sign up to the following months box. Payment for each month is taken on the 1st of each month. Therefore, anyone signing up between the 2nd and the last day of the month will have their first payment taken on the 1st of the month and that month will be their first month’s box. Boxes are dispatched by the 20th of each month.
For example, on the 2nd of January subscriptions open for the February themed box. They remain open until the end of the month on 31st January. Anyone signing up between 2nd and 31st will be subscribed to February’s box onwards. The first payment will be debited until 1st February. The February box will be dispatched by 20th of the month.
Each future month you stay subscribed to will be debited on the 1st and dispatched that month by the 20th. If your payment does not go through on the 1st there will be 3 further attempts between then and the 10th after which your subscription is automatically cancelled.
You can cancel your subscription through your account.
The process is as follows:
1. Click/tap – Account
2. Click/tap – Subscriptions
3. Click/tap – your active subscription
4. Click/tap – cancel
If you cannot remember your password it can be reset at the login page.
Whilst the exact contents of each months box is a surprise, you can bet your (witches)hat that it will be unique interesting and unusual items. They will range from homewares, cosmetics and beauty, accessories, jewellery, food and much more! As always, everything is vegan, cruelty free and all box packaging is fully recyclable.
Payment for subscription boxes are taken on the 1st of the month. Once payment is received your box will then be dispatched between 10th-15st.
For example, if you subscribe to Coven Subscriptions in January (1st-31st), your first box would be the February box and payment will be taken on the 1st February and your box will be dispatched between February 10th-20st.
If you have any questions please contact us – hq@joincoven.co.uk
Payment will be taken on the 1st of each month. If this payment fails there will be 3 further attempts between 2-10th of each month. If all 4 attempts fail your subscription is automatically cancelled.
Unfortunately we are unable to process refunds as your box is in production once payment is recieved.
You can change your payment method by logging into your account and clicking on the “Addresses” section in the “My Account” section.
Login to your account>click “My Account” in the menu bar>click “Adresses”>make your changes by clicking “Edit”.
You can change your payment method by logging into your account and clicking on the “Payment Methods” section in the “My Account” section.
Login to your account>click “My Account” in the menu bar>click “Payment Methods”>make your changes
Sign up gifts are for new subscribers only or had 1 month (30 days) or longer break. Exact gifts may change with no notice but will be of equivalent value or higher.