Privacy Policy
Effective Date: 18/02/2025

1. Introduction

Welcome to Join Coven (“Company”, “we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://joincoven.co.uk/ (the “Website”).

2. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, billing address, delivery address, phone number.
  • Financial Data: Payment details (processed securely through third-party payment providers).
  • Transaction Data: Purchase history and order details.
  • Technical Data: IP address, browser type, operating system, and usage data collected via cookies.
  • Marketing and Communications Data: Preferences for receiving marketing messages.

3. How We Use Your Data

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders and account.
  • To improve our website, products, and services.
  • To send marketing communications (only with your explicit consent).
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Contractual necessity: To fulfill our contractual obligations when you place an order.
  • Legitimate interests: To enhance your experience, maintain security, and analyze website traffic.
  • Consent: For marketing communications (you can withdraw consent at any time).
  • Legal obligation: To comply with laws and regulations.

5. Data Sharing and Security

We do not sell or rent your data. We may share data with:

  • Service providers: Payment processors, couriers, and email marketing platforms.
  • Legal authorities: If required by law or to enforce our rights.
    We implement security measures to protect your data, but no online transmission is 100% secure.

6. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit processing of your data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request a structured copy of your data.
  • Withdraw Consent: Opt out of marketing communications.
    To exercise your rights, contact us at hq@joincoven.co.uk.

7. Cookies

We use cookies to enhance your experience. You can manage cookie preferences via your browser settings. See our Cookie Policy below for more details.

Cookie Policy
Effective Date: 18/02/25

C1. Introduction

This Cookie Policy explains how Join Coven (“Company”, “we”, “our”, “us”) uses cookies and similar tracking technologies on https://joincoven.co.uk/ (the “Website”). By using our Website, you agree to the use of cookies as outlined in this policy.

C2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences, enabling website functionality, and gathering analytical data.

C3. Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality (e.g., login, cart management).
  • Performance Cookies: Help us analyze website usage and improve functionality.
  • Functional Cookies: Remember user preferences (e.g., language settings).
  • Marketing Cookies: Track user activity for targeted advertising.

C4. Third-Party Cookies

We may use third-party cookies from services such as Google Analytics, social media platforms, and advertising networks. These cookies are governed by third-party privacy policies.

C5. Managing Cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

C6. Changes to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.

If you have any questions about this Cookie Policy, please contact us at:
Email: hq@joincoven.co.uk

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, including legal and tax obligations.

C7. Contact Us

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this policy, please contact us at:
Email: hq@joincoven.co.uk