Whilst the exact contents of each months box is a surprise, you can bet your (witches)hat that it will be unique interesting and unusual items. They will range from homewares, cosmetics and beauty, accessories, jewellery, food and much more! As always, everything is vegan, cruelty free and all box packaging is fully recyclable.

Once payment is received your box will then be dispatched between 10th-14th.

If you have any questions please contact us – hq@joincoven.co.uk

Your first payment is taken at sign-up and will recur on the same date each month. If this payment fails there will be 3 further attempts. If all 4 attempts fail your subscription is automatically cancelled.

Once a payment has been processed, your box immediately moves into production and we cannot offer refunds. It is the subscriber’s responsibility to cancel their subscription before the payment date.

If a subscriber does not cancel in advance, we cannot refund charges for boxes already billed. Cancellation can be completed at any time through your online account in just a few steps. If you require help, you must contact us at least three working days before your renewal so we can assist you.

You can update your address anytime from your Coven account.

Steps:

1. Log in to your account.

2. Click My Account in the top menu.

3. Select Addresses from the left-hand menu.

4. Click Edit next to the Billing and Shipping Address section to make your changes.

You can update your card details easily through your Coven account.

Steps:

1. Log in to your account.

2. Click My Account in the top menu.

3. Select Payment Methods from the left-hand menu.

4. Add, update, or remove your card details as needed.

Free UK delivery is a non-guaranteed service and usually takes 2-4 working days. However it may take longer – Royal Mail state this can take as long as 5 working days, however we rarely experience this.

For EU, US and Canadian deliveries, Royal Mail and FedEx states it takes between 5-7 working days. Please allow up to 10 working days.

If any of the items in the box are damaged please contact us via email hq@joincoven.co.uk within 5 days of receiving your box. Please include pictures of the damaged item, your full name, email and address so we can check your order.

Whilst we cannot refund individual items we will do our best to send a replacement. If this can’t not be done, we will source an alternative item. 

If your box hasnt arrived 10 working days (international 15 working days) after recieveing dispatch email, please contact us via email hq@joincoven.co.uk.

Please include your full name, email, delivery address and detail of the item that has not arrived.

Any order that have not been reported as not arriving after 10 days from dispatch we are unable to action.

By purchasing a monthly, 3-month, 6-month, or 12-month subscription, you agree to an automatically renewing subscription. Your payment method will be charged on the same date each billing cycle unless you cancel in advance.

Subscriptions continue until cancelled and cannot be cancelled part-way through a paid billing period. Pre-paid plans are non-refundable.

To cancel, customers must complete the cancellation process themselves through their online Coven account. Emailing us does not cancel a subscription. Cancellations must be made before the next renewal date to stop the next charge.

Sign up gifts are for new subscribers only or had 60 days or longer break. Exact gifts may change with no notice but will be of equivalent value or higher.