Subscription FAQS
Subscriptions are open from the 2nd to the end of the month to sign up to the following months box. Payment for each month is taken on the 1st of each month. Therefore, anyone signing up between the 2nd and the last day of the month will have their first payment taken on the 1st of the month and that month will be their first month’s box. Boxes are dispatched by the 20th of each month.
For example, on the 2nd of January subscriptions open for the February themed box. They remain open until the end of the month on 31st January. Anyone signing up between 2nd and 31st will be subscribed to February’s box onwards. The first payment will be debited until 1st February. The February box will be dispatched by 20th of the month.
Each future month you stay subscribed to will be debited on the 1st and dispatched that month by the 20th. If your payment does not go through on the 1st there will be 3 further attempts between then and the 10th after which your subscription is automatically cancelled.
We will be sad to see you go, but you can cancel your subscription through your account.
The process is as follows:
1. Click/tap – Account
2. Click/tap – Subscriptions
3. Click/tap – your active subscription
4. Click/tap – cancel
If you cannot remember your password it can be reset at the login page.
Whilst the exact contents of each months box is a surprise, you can bet your (witches)hat that it will be unique interesting and unusual items. They will range from homewares, cosmetics and beauty, accessories, jewellery, food and much more! As always, everything is vegan, cruelty free and all box packaging is fully recyclable.
Payment for subscription boxes are taken on the 1st of the month. Once payment is received your box will then be dispatched between 10th-15th.
For example, if you subscribe to Coven Subscriptions in January (1st-31st), your first box would be the February box and payment will be taken on the 1st February and your box will be dispatched between February 10th-15th.
If you have any questions please contact us – hq@joincoven.co.uk
Payment will be taken on the 1st of each month. If this payment fails there will be 3 further attempts between 2-10th of each month. If all 4 attempts fail your subscription is automatically cancelled.
Unfortunately we are unable to process refunds as your box is in production once payment is recieved.
It is the responsibility of the subscriber to cancel their subscription before their subscription payment is processed. It is not our policy to issue refunds where the subscriber has failed to cancel their subscription in good time. Cancelling can be done easily in your account – process is above. If you need any help with this, please email us at least three working days before your payment is due to be processed so we can help you.
You can change your payment method by logging into your account and clicking on the “Addresses” section in the “My Account” section.
Login to your account>click “My Account” in the menu bar>click “Adresses”>make your changes by clicking “Edit”.
You can change your payment method by logging into your account and clicking on the “Payment Methods” section in the “My Account” section.
Login to your account>click “My Account” in the menu bar>click “Payment Methods”>make your changes
Sign up gifts are for new subscribers only or had 1 month (30 days) or longer break. Exact gifts may change with no notice but will be of equivalent value or higher.
Shipping and Returns
Coven Subscriptions is located in the UK and we use Royal Mail to post all orders. If your delivery location is within the UK we will be send your order via 48hr tracked or 2nd Class. If your order is International, then it will be sent via Royal Mail or FedEx Tracked .
Please note that we are not responsible for any import tax/duties or customs charges if ordering from outside of the UK. Every effort is made to keep these at a minimum. These costs are not included in your shipping charges.
All orders agree to our delivery terms and conditions.
All UK boxes are posted via Royal Mail 48hr tracked or 2nd Class.
US, Canada, mainland Austalia and New Zealand boxes are posted via FedEx or Royal Mail and have tracking.
EU (mainland France, Germany, mainland Italy, mainland Spain, mainland Portugal, Poland and Netherlands) boxes are posted via Royal Mail and are tracked.
Free UK delivery is a non-guaranteed service and usually takes 2-4 working days. However it may take longer – Royal Mail state this can take as long as 5 working days, however we rarely experience this.
For EU, US and Canadian deliveries, Royal Mail and FedEx states it takes between 5-7 working days. Please allow up to 10 working days.
If any of the items in the box are damaged please contact us via contact us or email hq@joincoven.co.uk within 5 days of receiving your box. Please include pictures of the damaged item, your full name, email and address so we can check your order.
Whilst we cannot refund individual items we will do our best to send a replacement. If this can’t not be done, we will source an alternative item.
If your box hasnt arrived 10 working days (international 15 working days) after recieveing dispatch email, please contact us via email hq@joincoven.co.uk.
Please include your full name, email, delivery address and detail of the item that has not arrived.
Any order that have not been reported as not arriving after 30 days we are unable to action.
Still have a question?
If you are contacting us with regards an order please include the following information in your message –
Full name
Email address
Billing address
Get in touchWe’ll get back to you as soon as we can.
Tom and Kelly – Coven🖤