Shipping and Returns
Coven Subscriptions is located in the UK and we use Royal Mail to post all orders. If your delivery location is within the UK we will be send your order via 48hr tracked or 2nd Class. If your order is International, then it will be sent via Royal Mail or FedEx Tracked .
Please note that we are not responsible for any import tax/duties or customs charges if ordering from outside of the UK. Every effort is made to keep these at a minimum. These costs are not included in your shipping charges.
All orders agree to our delivery terms and conditions.
All UK boxes are posted via Royal Mail 48hr tracked or 2nd Class.
US, Canada, mainland Austalia and New Zealand boxes are posted via FedEx or Royal Mail and have tracking.
EU (mainland France, Germany, mainland Italy, mainland Spain, mainland Portugal, Poland and Netherlands) boxes are posted via Royal Mail and are tracked.
Free UK delivery is a non-guaranteed service and usually takes 2-4 working days. However it may take longer – Royal Mail state this can take as long as 5 working days, however we rarely experience this.
For EU, US and Canadian deliveries, Royal Mail and FedEx states it takes between 5-7 working days. Please allow up to 10 working days.
If any of the items in the box are damaged please contact us via contact us or email hq@joincoven.co.uk within 5 days of receiving your box. Please include pictures of the damaged item, your full name, email and address so we can check your order.
Whilst we cannot refund individual items we will do our best to send a replacement. If this can’t not be done, we will source an alternative item.
If your box hasnt arrived 10 working days (international 15 working days) after recieveing dispatch email, please contact us via email hq@joincoven.co.uk.
Please include your full name, email, delivery address and detail of the item that has not arrived.
Any order that have not been reported as not arriving after 30 days we are unable to action.